Privacy Policy

This Privacy Policy describes how Novaro, doing business under the brand name Hazar Daastan (“Hazar Daastan”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects personal information when you visit, use, create an account on, or make a purchase from www.hazardaastan.com (the “Website”), communicate with us, interact with our advertisements, or otherwise use our services.

Hazar Daastan is an imitation jewellery brand serving customers in India and selected international markets.

By using the Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service and other applicable policies available on the Website.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with the Website and our services.

We may collect the following categories of information:

A. Contact Information

This may include:

• name;
• email address;
• telephone or mobile number;
• billing address;
• shipping or delivery address; and
• country or region of residence.

B. Order and Transaction Information

When you place or attempt to place an order, we may collect information such as:

• products viewed or purchased;
• order number;
• order history;
• purchase amount;
• discount or promotional code usage;
• billing and shipping details;
• payment status;
• refund, cancellation, return, or exchange information; and
• customer service communications relating to your order.

Payment information may be processed by independent payment service providers. Depending on the payment method used, we may receive limited transaction-related information such as payment confirmation, payment status, transaction reference, or payment method category. We do not necessarily receive or store complete card or banking credentials.

C. Account Information

If you create an account, we may collect:

• name;
• email address;
• phone number;
• account login information;
• saved addresses;
• order history;
• wishlist or saved product information, where available; and
• account preferences.

If you use a third-party sign-in option, such as Google, Facebook, Apple, or another supported provider, we may receive certain information from that provider depending on your settings and the permissions you grant.

D. Device and Usage Information

When you browse or use the Website, certain information may be collected automatically, including:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from IP address;
• pages viewed;
• products viewed;
• links clicked;
• referring website or source;
• date and time of visits;
• session activity;
• interactions with website features; and
• cookie and similar technology identifiers.

E. Customer Service Information

When you contact us, we may collect and retain information contained in your communications, including:

• emails;
• chat messages;
• WhatsApp communications;
• customer service requests;
• complaints;
• feedback;
• order-related questions; and
• other information you voluntarily provide.

F. Reviews and User-Generated Content

If you submit a product review, rating, photograph, video, testimonial, comment, or other content, we may collect and process:

• your name or display name;
• rating;
• review text;
• uploaded photographs or videos;
• product information associated with the review; and
• other information you choose to include.

Please avoid including sensitive, confidential, or unnecessary personal information in publicly visible reviews or content.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• directly from you when you create an account, place an order, subscribe to communications, submit a review, contact us, or otherwise provide information;
• automatically through cookies, pixels, analytics tools, server logs, and similar technologies;
• through our e-commerce platform and website service providers;
• through payment, logistics, delivery, customer support, marketing, and technology service providers;
• through advertising and social media platforms;
• through third-party sign-in providers where you choose to use social login; and
• from other lawful sources where permitted under applicable law.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes:

A. Providing Products and Services

We may use your information to:

• process and fulfil orders;
• verify order details;
• arrange shipping and delivery;
• communicate order status;
• process eligible cancellations, returns, exchanges, or refunds;
• provide customer support;
• manage customer accounts; and
• maintain records relating to purchases and transactions.

B. Website Operation and Improvement

We may use information to:

• operate and maintain the Website;
• understand how visitors use the Website;
• improve website functionality and customer experience;
• analyze traffic and performance;
• identify technical problems;
• test website improvements;
• understand product interest and shopping behaviour; and
• improve our products, services, collections, and communications.

C. Marketing and Advertising

Subject to applicable law and, where required, your consent or preferences, we may use information to:

• send promotional emails;
• send WhatsApp marketing communications;
• send SMS offers and updates;
• send abandoned-cart reminders;
• provide personalized product recommendations;
• measure advertising effectiveness;
• create or use advertising audiences;
• display relevant advertisements on third-party platforms; and
• understand how users interact with our advertisements.

You may unsubscribe or withdraw from marketing communications using the method provided in the communication or by contacting us.

Withdrawal from marketing communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, delivery updates, account notices, or responses to customer service requests.

D. Security and Fraud Prevention

We may process information to:

• protect customer accounts;
• identify suspicious activity;
• prevent fraud and unauthorized transactions;
• protect the security of the Website;
• enforce our Terms of Service and other policies; and
• protect our customers, business, and legal rights.

E. Legal and Regulatory Compliance

We may use or retain information where reasonably necessary to:

• comply with applicable laws and regulations;
• maintain tax, accounting, transaction, and business records;
• respond to valid legal processes or government requests;
• establish, exercise, or defend legal claims;
• investigate policy violations; and
• comply with regulatory or law-enforcement requirements.

4. SHOPIFY AND E-COMMERCE PLATFORM SERVICES

Our Website is hosted and operated using Shopify's e-commerce infrastructure.

Shopify may process personal information in connection with hosting the Website, enabling store functionality, processing transactions, providing analytics, improving platform services, maintaining security, preventing fraud, and providing other services and features used by our store.

Depending on the Shopify services and features enabled on the Website, Shopify may process information in different capacities under its own applicable privacy terms and contractual arrangements.

You may review Shopify's own privacy information through its official privacy resources.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our technology, analytics, advertising, and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• keep the Website functioning;
• remember account and shopping preferences;
• maintain shopping-cart functionality;
• understand website traffic;
• measure Website performance;
• analyze browsing activity;
• prevent fraud;
• remember privacy preferences;
• measure advertising performance; and
• provide or measure personalized advertising where permitted.

Some cookies are necessary for Website operation. Other cookies, such as analytics or advertising cookies, may be subject to your choices or consent depending on applicable law and your location.

Where required, we may provide cookie controls or a consent mechanism that allows users to manage non-essential cookies.

You may also be able to control certain cookies through your browser settings. Blocking some cookies may affect the functionality of parts of the Website.

6. ANALYTICS

We may use analytics technologies and services to understand how visitors use the Website and to improve performance, usability, marketing, and customer experience.

These services may collect information such as:

• IP address;
• device and browser information;
• pages visited;
• session duration;
• traffic source;
• interactions with Website features; and
• purchase or conversion activity.

The specific analytics providers used by Hazar Daastan may change over time as our technology and business requirements evolve.

Where required by law, analytics technologies will be used subject to applicable consent requirements.

7. ADVERTISING AND MARKETING TECHNOLOGIES

We may use advertising platforms and technologies, including social media advertising platforms and search advertising services, to promote Hazar Daastan and measure campaign performance.

These technologies may use cookies, pixels, tags, identifiers, or similar tools to understand activities such as:

• visiting the Website;
• viewing a product;
• adding a product to a cart;
• beginning checkout;
• completing a purchase; and
• interacting with an advertisement.

This information may be used to measure advertising performance, understand customer journeys, create advertising audiences, limit repeated advertisements, and show more relevant advertisements, subject to applicable law and privacy choices.

Where required by applicable law, we will seek consent before using non-essential advertising technologies.

8. MARKETING COMMUNICATIONS

If you subscribe, provide consent where required, or otherwise lawfully become eligible to receive marketing communications, we may contact you through:

• email;
• SMS;
• WhatsApp; or
• other communication channels you have chosen to use with us.

Marketing communications may include:

• new collection announcements;
• product launches;
• special offers;
• discounts;
• restock alerts;
• abandoned-cart reminders;
• product recommendations; and
• brand updates.

You may opt out of promotional communications at any time using the unsubscribe or opt-out mechanism provided, where available, or by contacting us at hi@hazardaastan.com.

Please note that opting out of promotional communications will not stop essential transactional messages related to your orders, deliveries, account, security, or customer service requests.

9. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties where reasonably necessary to operate our business, provide services, fulfil orders, protect our rights, or comply with applicable law.

These recipients may include:

A. E-Commerce and Technology Providers

Service providers that support Website hosting, e-commerce functionality, cloud services, databases, account management, customer support, website performance, and related technology services.

B. Payment Service Providers

Payment gateways, banks, financial institutions, fraud-prevention services, and transaction processors used to process and verify payments.

The specific payment service providers used by us may change over time.

C. Shipping and Logistics Providers

Courier companies, shipping aggregators, fulfilment partners, delivery partners, customs agents, and other logistics providers necessary to deliver orders.

The specific logistics providers may vary depending on destination, service availability, and business requirements.

D. Analytics and Advertising Providers

We may share or make information available to analytics, marketing, advertising, and social media service providers to measure performance, understand customer behaviour, and conduct advertising activities, subject to applicable law and privacy choices.

E. Professional Advisers

We may disclose information to lawyers, accountants, auditors, consultants, insurers, and other professional advisers where reasonably necessary.

F. Government and Legal Authorities

We may disclose information where required by law, court order, valid legal process, regulatory requirement, or lawful government request.

We may also disclose information where reasonably necessary to protect our legal rights, prevent fraud, investigate unlawful activity, or protect the safety and security of our business and users.

G. Business Transfers

If all or part of our business is involved in a merger, acquisition, restructuring, financing, reorganization, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

10. SOCIAL LOGIN

The Website may allow you to create an account or sign in using third-party services such as Google, Facebook, Apple, or other supported providers.

If you choose to use a social login feature, the provider may share certain account information with us according to:

• the permissions you approve;
• your settings with that provider; and
• the provider's own privacy practices.

We use the information received to authenticate your account, provide account functionality, improve convenience, and protect account security.

Your relationship with the social login provider is independently governed by that provider's terms and privacy policy.

11. USER REVIEWS, PHOTOS, VIDEOS AND PUBLIC CONTENT

If you submit a review, testimonial, photograph, video, comment, or other content, certain information associated with that submission may be publicly displayed on the Website or used in accordance with our Terms of Service.

Public content may include:

• your chosen display name;
• review or testimonial text;
• rating;
• submitted photographs or videos; and
• related product information.

Do not submit content containing personal information about another person unless you have the necessary authority or permission.

Where we wish to use customer content beyond the permissions provided under our Terms of Service or applicable law, we may seek additional permission where appropriate.

12. INTERNATIONAL CUSTOMERS AND CROSS-BORDER DATA TRANSFERS

Hazar Daastan serves customers in India and selected international markets.

As a result, personal information may be processed, stored, or accessed in countries outside the country where you live, including where our e-commerce platform, technology providers, analytics providers, advertising providers, payment processors, logistics providers, or other service providers operate.

Different countries may have different data protection laws.

Where required by applicable law, we will use appropriate contractual, organizational, technical, or other lawful measures for international transfers of personal information.

International customers may have additional privacy rights under the laws applicable to them.

13. PRIVACY RIGHTS

Depending on applicable law and your location, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information held about you;
• request correction or updating of inaccurate information;
• request deletion or erasure of eligible personal information;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications;
• object to or restrict certain processing where applicable;
• request information about how personal information is processed;
• request portability of certain information where legally applicable;
• nominate another person to exercise applicable rights where provided by law; and
• submit a grievance or complaint.

These rights are subject to applicable law and may have limitations or exceptions.

For example, we may need to retain certain information for legal compliance, accounting, fraud prevention, dispute resolution, enforcement of agreements, or other lawful purposes.

To submit a privacy request, contact:

hi@hazardaastan.com

We may request reasonable information to verify your identity before processing a request.

14. ACCOUNT CORRECTION AND DELETION REQUESTS

Customers may request correction of eligible personal information or deletion of their customer account by contacting us at:

hi@hazardaastan.com

Account deletion does not necessarily result in immediate deletion of every record connected with the account.

We may retain certain transaction, tax, accounting, fraud-prevention, dispute, legal, and compliance records where retention is required or permitted under applicable law.

Where your information is also processed independently by a third-party service provider, you may need to contact that provider separately regarding information controlled independently by them.

15. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide products and services;
• maintain customer accounts;
• complete transactions;
• fulfil orders;
• provide customer support;
• maintain business and financial records;
• prevent fraud and abuse;
• resolve disputes;
• enforce agreements;
• comply with tax, accounting, regulatory, and legal obligations; and
• establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information, the nature of our relationship with you, operational requirements, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

16. DATA SECURITY

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, loss, disclosure, or destruction.

However, no method of transmission over the internet and no method of electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should not share passwords or account access details with unauthorized persons.

If you believe your account or personal information has been compromised, please contact us promptly at hi@hazardaastan.com.

17. CHILDREN'S PRIVACY

The Website and our products are not specifically directed at children.

We do not knowingly seek to collect personal information from children in a manner prohibited by applicable law.

Where a person is legally unable to provide valid consent or enter into relevant transactions independently, the involvement and consent of a parent or lawful guardian may be required in accordance with applicable law.

If you believe that a child's personal information has been provided to us improperly, please contact us at hi@hazardaastan.com so that we can review the matter and take appropriate action.

18. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to websites, social media platforms, applications, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of independent third parties.

We recommend reviewing the privacy policy of any third-party service before providing personal information or using that service.

19. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some browsers and devices allow users to send privacy preference signals.

Our response to such signals may depend on applicable law, the user's location, the technology used, and the capabilities of our Website and service providers.

Where legally required and technically supported, we will process recognized privacy preference signals in accordance with applicable law.

20. LEGAL BASIS FOR PROCESSING WHERE APPLICABLE

Depending on applicable law and the context of processing, we may process personal information based on one or more of the following grounds:

• your consent;
• performance of a contract or steps taken at your request before entering into a contract;
• compliance with legal obligations;
• legitimate interests pursued by us or a third party, where legally permitted and not overridden by applicable rights;
• protection against fraud and security threats; and
• other lawful grounds recognized under applicable data protection law.

The legal basis applicable to a particular processing activity may vary depending on your location and the circumstances.

21. YOUR RESPONSIBILITIES

When providing personal information to us, you should ensure that the information is accurate and up to date.

If you provide personal information about another person, such as a gift recipient or delivery recipient, you should ensure that you have lawful authority to provide that information and that the person is appropriately informed where required.

You should not provide unnecessary sensitive personal information through reviews, comments, customer support messages, or other Website features.

22. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• our business practices;
• Website functionality;
• technologies and service providers;
• legal or regulatory requirements; or
• the ways in which we collect and process personal information.

The latest version will be published on this page with an updated “Last Updated” date.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

23. GRIEVANCE REDRESSAL AND PRIVACY CONTACT

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your personal information, please contact:

Hazar Daastan
Operated by: Novaro

Privacy Contact Email: hi@hazardaastan.com
Business Address: 24 b/b, 2nd Extension, Gandhi nagar, Jammu, Jammu & Kashmir, 180004

Where required under applicable law:

Grievance Officer: Monik Gupta
Email: hi@hazardaastan.com
Phone: +91 7051612787
Address: 24 b/b, 2nd Extension, Gandhi nagar, Jammu, Jammu & Kashmir, 180004

We will review and respond to valid privacy requests and grievances in accordance with applicable law.

24. CONTACT INFORMATION

For questions about this Privacy Policy or our privacy practices, contact:

Hazar Daastan
Operated by: Novaro
Email: hi@hazardaastan.com
Address: 24 b/b, 2nd Extension, Gandhi nagar, Jammu, Jammu & Kashmir, 180004
Phone: +91 7051612787

Website: www.hazardaastan.com